Service Coordinator - Des Moines, IA

The Service Coordinator will provide back-office support for Bratney Companies' Service department. This is an administrative support position; providing assistance to the Service Manager and Technicians who service and maintain industrial equipment in the grain, feed, seed, nut, food, and specialty commodity industries. Day-to-day duties consist of managing Technician's timecards & expenses, preparing quotations, customer billing, and monitoring warehouse inventory. The primary focus of the Service Coordinator will be working together with entire Service team to ensure a seamless customer experience.

Primary Responsibilities

• Assist with preparation of customer quotations and keep the team updated on status.
• Field customer requests that come into the office & provide assistance with issues where possible.
• Consult with Service Manager where appropriate to ensure industry-leading customer experience.
• Enter and track equipment orders for customers.
• Demonstrate knowledge of products and an ability to source them quickly and effectively.
• Help with communication and maintenance of parts inventory.
• Communicate with Territory Sales Managers to ensure customer issues are understood and remedied.
• Receive and code timecards and expense reports within company financial software.
• Maintain a focus on quality customer service to preserve and strengthen customer relationships.
• Monitor pricing for commonly ordered parts and ensure we are buying efficiently.
• Become fluent in and update CRM as necessary.
• Demonstrate a commitment to communicating, improving, and adhering to Bratney safety policies.
• Be flexible when necessary; willing to assist other areas of the business when needs arise including backing up the Front Desk for breaks.
  
  

Knowledge/Abilities/Skills

• Must be organized and detail-oriented to ensure all requests are handled in a timely manner.
• Communicate effectively with a wide variety of customers and be an effective problem solver.
• An ability to multi-task is essential; must stay efficient and on-task despite distractions.
• Embrace Bratney's values and incorporate throughout all sales activities.
• Skillfully create, maintain, and develop positive customer relationships.
• Work effectively with Service & Sales teams to ensure a seamless experience for our customers.
• Flexibility and willingness to assist the team with any challenges they face.
• Outstanding time management and project management skills (self-motivated, organized, and efficient).
• Excellent listening and problem-solving skills.
• Ability to maintain highest levels of professionalism and skill when dealing with high-pressure customer issues.
• Coachable spirit that seeks and embraces constructive feedback.
• 愿意learn our business and educate themselves on technical aspects of our equipment lines.
• An interest in developing systems & processes that help the team be more efficient.
  
  

Education / Experience

• Prior experience in an administrative, accounting, service, or sales support role.
• Skilled in the use of basic computer software and web/mobile applications to accomplish daily tasks.
• College degree or equivalent industry experience is preferred.
• Experience in the seed, grain, or food industry, or other agriculture-related experience is preferred but not required.

其他需求

• Pre-employment drug and alcohol screening.
• Background screening including previous employment, education, and criminal history.
• Occasionally required to climb up/down ladders.
• Occasionally required to lift items up to 45 lbs.
• Occasionally required to balance, stoop, kneel, crouch, or crawl.